Return & Refund Policy

Overview

At Rare Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund process. This Return & Refund Policy explains your rights and obligations with respect to the return of products purchased from our website, https://www.rarepearls.com.

Return Eligibility

To be eligible for a return, please ensure that:

• The item was purchased within the last [number of days, e.g., 30 days].
• The item is unused, in the same condition that you received it, and in its original packaging.
• The item is not a final sale item or a customized/personalized product.

Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized items
• Gift cards
• Final sale items
• Earrings (for hygiene reasons, unless defective or damaged)

How to Initiate a Return

1. Contact Us: Email our customer service team at customerservice.rarepearls@gmail.com with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
2. Package Your Return: Securely package the item(s) in the original packaging and include all original accessories, tags, and any free gifts received with the order. Clearly write the RMA number on the outside of the package.
3. Ship the Item: You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, we will process the refund to your original payment method. Please note that it may take some time for the refund to appear on your account, depending on your bank or payment provider.
• Partial Refunds: In some cases, only partial refunds are granted, such as for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., wrong item shipped or defective product).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at customerservice.rarepearls@gmail.com. We will provide instructions on how to proceed with the exchange.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at customerservice.rarepearls@gmail.com.

Contact Us

If you have any questions about our Return & Refund Policy or need further assistance, please contact us at:

Email: customerservice.rarepearls@gmail.com
Website: https://www.rarepearls.com